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Languages

german - C2

english - C2


Skillset

 Problem Solving

Customer Focus

Pattern Recognition

Issue Anticipation

Product Improvement


Tools

 Microsoft 365

Jira

Postman

Insomnia

Datadog

Confluence

Salesforce


Nadine Kraemer
(they/them)

 curriculum vitae

(B.A.) Business Administration @ FOM

  •  focus on Digital Transformation
2019 -  2024
Bachelors while working fulltime

Deputy Team Lead: Business Operations @ Mercedes Pay GmbH

  • Assist with ad-hoc and monthly/yearly roadmap planning and resource allocation
  • Participate in panel interviews for new hires
  • Review FTE and budget planning for resource optimization

May 2022 - current

  Business Operations  @ Mercedes Pay GmbH

  • Undertake bottom-up creation and re-definitions of internal and external processes and workflows, fostering a culture of continuous improvement
  • Contribute to projects enhancing business processes for timely, quality results
  • Open change requests for projects in all stages based on internal and external requirements
  • Collaborate with departments for seamless communication, aligned goals, and cross-functional initiatives
  • Take a lead role in onboarding, training, managing, and mentoring both internal employees and external support staff
  • Assist in onboarding and implementation efforts for new projects and integrators
  • Act as a subject matter expert, supporting all departments on your API, different use cases, tools, or products
  • Utilize insights from data analysis for informed decisions, implementing strategies that positively impact merchant operations
  • Oversee team performance, providing regular feedback to ensure the team meets objectives
  • Act as the escalation contact for 2nd level support after project Go-Live
  • Act as the escalation contact for internal and external C-Suite with high-level issues
  • Identify and mitigate potential risks to Business Operations, ensuring business continuity
  • Assist in the scope and requirements for new provider selection and integration
 Dec' 2019 -  current

 Account Management @ PayPal

  • operational and strategic management of EMEA SME merchants
  • portfolio management, pricing requests, contract negotiations
  • providing operational support and feature education
  • enabling business development and revenue growth via Up- and X-selling, special campaigns and promotions
  • collaborating with various internal departments to find solutions to merchant's unique challenges
  • supporting checkout optimization and increase of conversion rates
Apr' 2019 - Nov' 2019
8m 

 Associate Account Management @ PayPal

  • operational and strategic management of DE/AT/CH SMB merchants
  • portfolio management, operational support and feature education
  • Up- and X-selling, special campaigns and promotions
  • collaborating with various internal departments
  • supporting checkout optimization and increase of conversion rates
Apr' 2018 - Mar' 2019
1y

Business Support @ PayPal

  • operational and strategic management of EMEA SME merchants
  • portfolio management, pricing requests, contract negotiations
  • providing operational support and feature education
  • enabling business development and revenue growth via Up- and X-selling, special campaigns and promotions
  • collaborating with various internal departments to find solutions to merchant's unique challenges
  • supporting checkout optimization and increase of conversion rates
Aug' 2017 - March 2019

8m

Limitations @ PayPal

  • operational support to B2C and B2B customers
  • account fraud review and analysis
  • fraud claim review and case decisioning
Feb' 2016 - July 2017
1y 6m

CRM @ Lufthansa, SNT Deutschland AG

  • editing existing flight plan bookings
  • creating new bookings
  • customer support
Aug' 2014 - Jan' 2016
1y 6m

Casting Intern @ Procast Photo / Video GmbH

  • office management
  • database maintenance
  • supporting and supervising new and existing performers / actors
  • creating head shots for agency portfolios and sedcards
  • supporting casting directors and bookers
  • actor pre-selection for agency pitches
July 2013 - Jan' 2014
7m

Casting and Production Intern @ Film Deluxe GmbH

  • office management
  • casting of actors for TV advertisements
  • actor pre-selection from agency pitches for directors
  • set assistance
Aug' 2012 - May 2016
10m

Casting and Organization Intern @ Agentur wanted UG

  • Casting
  • Set supervision
  • database maintenance
  • disposition / set planning
  • extra support
Mar' 2012 - July 2012
5m